FAQs | Steekly

Steekly

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FAQs

General Questions

I am so excited! How do I put it on?

This may be the most important Steekly question of all. Just watch this short Application Video and you are ready to go! 


How long do Steeklys last?

Our Steekly MacBook stickers are made from finest quality (3M) material. They are easy to apply and remove and don't leave any marks or scratches on your laptop's surface. Steeklys are strong, last for over 4 years and are water-proof and sun-fade resistant too!

Don't forget to share Steekly with your friends!


Where these awesome designs come from?

In February of 2012, tired of putting poorly designed decals on their macbooks, Jaroslav and Ruta decided to take matter into their own hands. That's how Steekly was born!



I have an awesome decal idea for Steekly! Can I send it to you?

That is great! We are always looking for remarkable artists and designers worldwide to join us. Perhaps you might be interested in reaching out to us at hello@steekly.com.


Shipping and Delivery

 

I placed an order. How long does it take for stickers to arrive?

USA orders

  • First Class Royal Mail Shipping (3 - 5 business days*)

International orders

  • Standard Royal Mail Shipping (3 - 7 business days*)

*Estimated timeframe from when package is dropped in mail and based on our best estimates. Timeframe might slightly change depending on the destination and customs processing. 


How much does shipping cost?

It is FREE shipping on all United States and International orders. For 4 years, we proudly covered the costs for all United States and International shipping and we are dedicated to continue this!


Do you ship internationally?

Yes, we ship to every country around the world! We have received and fulfilled orders from 6 continents and a number of different countries. Sometimes internationall shipping takes time, but be patient and let us know if you are facing delays! 


When will my products ship out?

We shoot to have products shipped out within 24 hours!


What shipping method do you use?

United States orders are shipped by First Class Royal Mail. International orders are shipped via Royal Mail Standard International Class.


Returns and Refunds

 

What if I am not happy with my order?

Our goal is 100% customer satisfaction and we mean it! You can return or exchange your unused or defective sticker by mail. Returns made within 90 days of the order shipment date will be 100% refunded. If a product is defective, it may be exchanged for a new product which will be shipped to you at no additional charge. Returns made after 90 days of the order shipment date will be refunded or online store coupon code sent.


Wholesale and Bulk Orders

 

Do you offer wholesale or bulk pricing?

Yes, but we screen the companies who are interested in reselling Steekly products as we want to ensure that Steekly is a good fit for the companies with which we work. If you want to buy a bunch of Steekly MacBook decals please contact hello@steekly.com for a quote on your bulk order and incluse some background information about your shop.


I own a store and I would love to sell Steekly in it! 

That is amazing! Our long term goal is to make our products accessible in retail locations. If you are or know a person who should stock our products pease contact us at hello@steekly.com.


Miscellaneous Questions

 

What types of payments do you accept?

We accept major credit and debit cards such as Visa, MasterCard, American Express, Maestro and Discover or direct payments, all through PayPal and Stripe.


Do I need a PayPal account to purchase Steekly?

No, you are not required to have a PayPal account to make a purchase at this store.


Is this store is secure?

Yes. It uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

It is also PCI compliant, which ensures that our customers have peace of mind when shopping from Steekly site and makes our business legitimate and safe.


Still have other questions?

 

For additional information about Steekly please email as at hello@steekly.com.